Privacy policy

Since you are positioning Radhe Radhe Art and Craft as a sustainable, handmade brand from the heart of Agra, I have made a few minor adjustments to ensure this policy aligns with your brand's voice and your previous decision regarding the No Returns/Cancellations policy.

Privacy Policy

Last updated: April 9, 2026

Radhe Radhe Art and Craft ("we," "us," or "our") operates this store to provide you with a curated experience of handcrafted home decor from the heart of Agra. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from radheradheartandcraft.com.

1. Personal Information We Collect

We collect information that identifies you, such as:

Contact Details: Name, shipping address, billing address, phone number, and email.
Financial Information: Payment details (processed securely via Shopify) and transaction history.
Order Context: Items viewed, cart activity, and details related to your custom or handmade orders.
Device & Usage Data: IP address, browser type, and how you interact with our website to improve your shopping experience.

2. How We Use Your Information

We use your data to:

Fulfill Orders: Process payments, arrange shipping from Agra, and manage your account.
Communicate: Send order updates or respond to inquiries sent to care@radheradheartandcraft.com.
Improve & Market: Tailor our sustainable decor recommendations to your tastes and (with your consent) send promotional updates.
Security: Detect and prevent fraudulent transactions.

3. Disclosure of Personal Information

We share your information with trusted partners to run our business:

Shopify: Our platform provider that processes your data to enable store functionality.
Logistics Partners: To ensure your handcrafted items are delivered from our workshop to your home.
Legal Compliance: When required by law or to protect our rights.

4. Security and Retention

While we strive to protect your data using industry-standard measures via Shopify, no method of transmission over the internet is 100% secure. We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

5. Your Rights and Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Opt-out of marketing emails by clicking the "unsubscribe" link.
Request a copy of your data in a portable format.

To exercise these rights, please contact us at the email provided below.

6. Important Note on Returns & Cancellations

As a brand focused on handmade and sustainable art, please note that our data processing related to "Returns and Exchanges" is limited to cases of damaged or defective items, as we do not offer returns for "change of mind." Please refer to our Refund & Return Policy for more details.